Agenda for Performance Management Board on Monday 20th September 2010, 6.00 p.m.

Agenda and minutes

Performance Management Board - Monday 20th September 2010 6.00 p.m.

Venue: The Council House, Burcot Lane, Bromsgrove. View directions

Contact: Amanda Scarce 

Items
No. Item

21.

Apologies

Minutes:

There were no apologies for absence.

22.

Declarations of Interest

Minutes:

No declarations of interest were received.

23.

Minutes pdf icon PDF 68 KB

Minutes:

The Minutes of the Performance Management Board held on 19th July 2010 were submitted.

 

RESOLVED that the minutes be approved as a correct record.

24.

Quarter 1 2010/11 Integrated Finance and Performance Report pdf icon PDF 223 KB

Additional documents:

Minutes:

The Board considered the Integrated Finance and Performance Report for Quarter 1 and discussed the format of the report.  The Director of Policy, Performance and Partnerships commented that in order to work towards “excellence” the shift should now be more towards looking at outcomes, customer service and value for money.

 

It was noted by the Board that the planned shared services was having an effect on staff morale and the Director of Policy, Performance and Partnerships advised Members that through the regular staff forums achievements were now being included to remind staff of the positive work that continued to be carried out.

 

The Board considered Section 4.2 of the report, Sundry Debtors, and expressed concern at the amount of debt outstanding for over 6 months.  After discussion it was agreed that a detailed report on this would be requested from the Director of Finance and Resources. 

 

The Board discussed the following items in detail:

 

  • Environmental Services - NVQ training for the refuse and recycling crews.  Officers advised Members that full details of this would be provided at the Scrutiny Board meeting to be held on 28th September 2010 and that the Head of Environmental Services would be in attendance to answer Members’ questions.
  • Environmental Services - Long-term and short-term sickness.  Overall the Council was still on track to meet its target, but should continue to be monitored.
  • An increase in homelessness, particularly in young people.
  • Regulatory Services – performance measuring.
  • Legal, Equalities and Democratic Services – inquorate Board meetings.
  • National Indicator (NI) 185 C02 Emissions.  The areas which had caused the Council to not be on target were discussed.
  • Business Transformation – sickness levels higher than expected.
  • Customer Service – the average speed of answering calls.

 

The Director of Policy, Performance and Partnerships undertook to seek clarification/further information on the following items:

 

  • Environmental Services - Rollout of paper and cardboard recycling collection.  Members asked for clarification on the target figure and the cost, if any, to the Council for this service. 
  • Planning & Environment Services – allocation of funds regarding Houndsfield Lane Caravan Site. 
  • Leisure and Cultural Services – downturn in sponsorship and promotions figures. 
  • Number of Lifeline calls – there appeared to be a discrepancy in the figures and the Director of Policy, Performance and Partnership confirmed that he would ensure this was corrected.
  • Finance and Resources – shortage of internal audit resource.  Members were concerned about the impact of this following the transfer to Worcester City Council under the WETT programme. 
  • Finance and Resources – benefit service performance and overpaid benefit cases.
  • Business Transformation – explanation in respect of overspend. 
  • Inclusion of a performance indicator for Disabled Facilities Grants (DFGs).
  • The number of violent crimes and a breakdown of the areas to which they refer.

 

RECOMMENDED:

(a)               that the Cabinet’s attention be drawn to the issues arising from the vacancies which remain on various Boards/Committees;

(b)               that the Director of Policy, Performance and Partnerships and Head of Regulatory Services, in conjunction with the Portfolio Holder and  ...  view the full minutes text for item 24.

25.

Shared Services Report pdf icon PDF 81 KB

Additional documents:

Minutes:

The Board considered the Shared Services report.  Members were concerned that this report was becoming a list of bullet points and very in depth and after discussion it was agreed that in future an Executive summary would be included at the beginning of the report, detailing progress made in the last month.

 

Members discussed the following items in more detail:

 

  • The development of flood plans for each parish – the Director of Policy, Performance and Partnership agreed to investigate how this would be funded.
  • The impact of Shared Services on staff.
  • Abandoned Vehicles Joint Contract – the Director of Policy, Performance and Partnership agreed to provide Members with further details on this item.

 

The Board discussed the recommendation from the recent Audit Commission report on Shared Services, which said that “the Councils should develop a performance management process for shared services.”  The Director of Policy, Performance and Partnerships confirmed that he had been asked by the Chief Executive to develop such a process.

 

RESOLVED that the Shared Services Report be noted, subject to the above comments.

26.

Work Programme pdf icon PDF 85 KB

Minutes:

The Board considered the Work Programme and were advised by the Director of Policy, Performance and Partnerships that in future the performance report would be received by the Board quarterly and the Improvement Plan would be a joint report with Redditch Borough Council and would only be received by the Corporate Management Team.  He would therefore up date the Work Programme accordingly.  The Director of Policy, Performance and Partnerships also confirmed that the Place Survey had been abolished.

 

The Board confirmed that they wished to receive the following, additional, reports at the meeting to be held on 18th October 2010:

 

  • Report on Debtors
  • Report on Housing and Homelessness

 

And at the meeting to be held on 15th November 2010:

 

  • Report on the Employee Survey

 

After further discussion it was

 

RESOLVED that the Work Programme be noted, subject to the above amendments.

27.

To consider any other business, details of which have been notified to the Head of Legal, Equalities and Democratic Services prior to the commencement of the meeting and which the Chairman, by reason of special circumstances, considers to be of so urgent a nature that it cannot wait until the next meeting