Issue - meetings

Customer Service Centre - Telephone Response Times

Meeting: 23/03/2007 - Performance Management Board (Item 74)

74 Customer Service Centre - Telephone Response Times pdf icon PDF 101 KB

Additional documents:

Minutes:

Further to the request made at the last meeting, a report on the performance of the Customer Service Centre was submitted.

 

RESOLVED:

(1)       that the Customer Service Centre Performance Report for January 2007 be noted; and

(2)       that an update on the savings now being made by the Council since the inception of the Hub be submitted to the next meeting of the Board.