Issue - meetings

Integrated Finance and Performance Report - June 2010

Meeting: 20/09/2010 - Performance Management Board (Item 24)

24 Quarter 1 2010/11 Integrated Finance and Performance Report PDF 223 KB

Additional documents:

Minutes:

The Board considered the Integrated Finance and Performance Report for Quarter 1 and discussed the format of the report. The Director of Policy, Performance and Partnerships commented that in order to work towards “excellence” the shift should now be more towards looking at outcomes, customer service and value for money.

It was noted by the Board that the planned shared services was having an effect on staff morale and the Director of Policy, Performance and Partnerships advised Members that through the regular staff forums achievements were now being included to remind staff of the positive work that continued to be carried out.

The Board considered Section 4.2 of the report, Sundry Debtors, and expressed concern at the amount of debt outstanding for over 6 months. After discussion it was agreed that a detailed report on this would be requested from the Director of Finance and Resources.

The Board discussed the following items in detail:

Environmental Services - NVQ training for the refuse and recycling crews. Officers advised Members that full details of this would be provided at the Scrutiny Board meeting to be held on 28th September 2010 and that the Head of Environmental Services would be in attendance to answer Members’ questions.
Environmental Services - Long-term and short-term sickness. Overall the Council was still on track to meet its target, but should continue to be monitored.
An increase in homelessness, particularly in young people.
Regulatory Services – performance measuring.
Legal, Equalities and Democratic Services – inquorate Board meetings.
National Indicator (NI) 185 C0₂ Emissions. The areas which had caused the Council to not be on target were discussed.
Business Transformation – sickness levels higher than expected.
Customer Service – the average speed of answering calls.

The Director of Policy, Performance and Partnerships undertook to seek clarification/further information on the following items:

Environmental Services - Rollout of paper and cardboard recycling collection. Members asked for clarification on the target figure and the cost, if any, to the Council for this service.
Planning & Environment Services – allocation of funds regarding Houndsfield Lane Caravan Site.
Leisure and Cultural Services – downturn in sponsorship and promotions figures.
Number of Lifeline calls – there appeared to be a discrepancy in the figures and the Director of Policy, Performance and Partnership confirmed that he would ensure this was corrected.
Finance and Resources – shortage of internal audit resource. Members were concerned about the impact of this following the transfer to Worcester City Council under the WETT programme.
Finance and Resources – benefit service performance and overpaid benefit cases.
Business Transformation – explanation in respect of overspend.
Inclusion of a performance indicator for Disabled Facilities Grants (DFGs).
The number of violent crimes and a breakdown of the areas to which they refer.

RECOMMENDED:

(a) that the Cabinet’s attention be drawn to the issues arising from the vacancies which remain on various Boards/Committees;

(b) that the Director of Policy, Performance and Partnerships and Head of Regulatory Services, in conjunction with the Portfolio Holder and ... view the full minutes text for item 24