Issue - meetings

The Cabinet considered the report of the Improving Residents’ Satisfaction Task Group. The Leader invited the Chairman of the Task Group, Councillor S. R. Colella to introduce the report.

Councillor Colella referred to the results of the latest Place Survey which had indicated a low level of satisfaction with services provided by the Council. The Task Group had looked in detail at the survey results and identified ways of improving residents’ perception, including highlighting areas where the Authority was performing well.

The Cabinet was in agreement with the recommendations but it was highlighted that there were financial implications in respect of some of the recommendations and these would need to go through the normal budget process.

As with the Community Involvement in Local Democracy Task Group, it was felt that there should be close working between relevant Heads of Service and their officers to extend existing work programmes in order to undertake the work arising from the recommendations.

The Leader thanked the Chairman of the Task Group for an excellent report.

RESOLVED  that the recommendations of the Improving Residents’ Satisfaction Task Group be approved, subject to items with direct financial implications going through the usual budgetary process and to the programme of implementation being agreed with Heads of Service.