Issue - meetings

Dolphin Centre Service Level Agreement

Meeting: 19/07/2010 - Performance Management Board (Item 15)

15 Dolphin Centre Service Level Agreement PDF 81 KB

Additional documents:

Minutes:

The Chairman invited the Head of Leisure and Cultural Services to introduce the report. The Head of Leisure and Cultural Services advised Members that the Grant Fund Agreement at Appendix 1 of the report set out the key aims, service standards, objectives and performance targets, funding arrangements and associated management requirements, between Bromsgrove District Council and Wychavon Leisure Community Association Limited.

The key performance issues and targets contained within this document and discussed by Members, were:

Quest (UK quality scheme for sports and leisure facilities) scores in 2011/12 and 2013/14.
Increased user satisfaction for the service within a 2 year period.
Development of user feedback process.
Health and Safety and related management tools.
Development of an effective staff training process to ensure delivery of high quality services.
Usage information and increased participation rates.
A Partnership Board to oversee the delivery of service.
Climate Change and utility management.

The Board was concerned that the Dolphin Leisure Centre usage, as detailed in the Performance Report (Item No. 6 on the Agenda) was below target and the Head of Leisure and Cultural Services gave information on how the usage was likely to even out over the municipal year, together with the likely reason for the target not being met for May 2010. It was agreed that the Head of Leisure and Cultural Services would, however, pass on the Board’s concerns to the Chief Executive of the Trust at his next meeting with him.