Issue - meetings

The Cabinet considered a report on the Council’s performance as at 30th April 2010 (period 1).

Members raised a number of issues on particular indicators, including missed waste collections, processing of new benefit claims, speed of answer of calls at the Customer Service Centre and sickness absence. Some of the reasons for targets not being met were discussed however, as this was the first month of the year it was recognised it was too early at this stage to assume there was particular cause for concern.

RESOLVED:

(a)       that the changes to the Performance Indicator set reported corporately and the changes to the structure of the report as set out in section 3.3 of the report be noted;

(b)       that it be noted that 56% of Performance Indicators for which information was available had met their monthly target in April;

(c)        that the performance figures for March 2010 as set out in appendix 2 be noted; and

(d)       that the areas of concern as set out in section 4.3 of the report be noted.