Issue - meetings
Council Plan 2010-2013
Meeting: 19/04/2010 - Performance Management Board (Item 100)
100 Council Plan 2010-2013 
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Additional documents:
Minutes:
The Board considered the draft Council Plan for 2010-13 and discussed in detail the following areas:
- Town Centre and Economic Development Plan.
- Home Improvement Agency and decreased DFGs.
- Increased targets.
- Shopmobility – Members enquired whether this service needed further promotion or if the target was actually the capacity of the scheme. The Director of Policy, Performance and Partnerships confirmed to Members that he would seek clarification from the relevant Head of Service.
- Customer Service Excellence – the Director of Policy, Performance and Partnerships confirmed that September 2010 was the date that the self-assessment would be completed. This would create an increased focus on Customer Service.
- Mosaic – Members discussed the option to review the effectiveness of this and agreed that the pilot scheme should be included in the Board’s Work Programme.
- Bank Charges – the Director of Policy, Performance and Partnerships advised Members that a procurement exercise would have been completed to ensure that the best available rates were achieved.
RESOLVED:
(a) that the Council Plan for 2010-13 be noted; and
(b) that the results of the pilot Mosaic scheme be included in the Board’s Work Programme.