95 Disabled Facilities Grants - Lean Management Process Report PDF 114 KB
Minutes:
The Strategic Housing Manager gave detailed background information and explained that his team had been chosen as a pilot to apply the Lean Management Process to a review of the Council’s involvement in approving applications and monitoring the progress of adaptations under the Disabled Facilities Grants (DFGs) scheme. However, from June 2010 the new Home Improvement Agency (HIA) for Worcestershire would come into force, dealing with all DFGs irrespective of whether it was a council tenancy (in the case of Redditch), Bromsgrove District Housing Trust (BDHT) or private sector dwellings. The Review Team had been involved in setting up the new HIA, which aimed to ensure consistent policies and procedures across the county and to include some of the savings identified in the review.
The Strategic Housing Manager advised that last year performance had improved in terms of the element of the process that had been done in house and effectively, all the budget had been committed by December. This meant that high priority cases received after that date could not be processed and potentially the Team was in danger of allocating less needy cases grants earlier in the year. The Strategic Housing Manager advised that it would be beneficial if the budget could be divided up over 12 months and allocated on a monthly basis and that this phased process was being put in place.
The Strategic Housing Manager gave information on, and Members discussed, the following issues arising from the report: