Issue - meetings

The Board considered the Performance Report for February 2010 and discussed the following items:

• Attendance at Community coaching sessions following clash of dates with youth club held at the TRUNK.
• Crime levels and in particular the increased number of violent crimes
• Recycling and the new co-mingled system
• Customer Service – the average speed of answered calls.  The Director of Policy, Performance and Partnerships advised Members that this would be picked up by the new Head of Service, when in post.
• Sickness absence, which remained at a low level.

After further discussion it was

RESOLVED:

(a)       that it be noted that 63% of performance indicators are improving;

(b)       that it be noted that 60% of performance indicators that have a target are meeting their target as at the month end and 80% are projected to meet their target at the year end;

(c)        that the performance figures for February 2010 as set out in Appendix 2 be noted;

(d)       that the particular areas of improvement as summarised in section 3.5 of the report be noted;

(e)       that the areas of concern as set out in section 3.6 be noted;

(f)         that better co-ordination take place between the TRUNK youth provision and that provided by the Council;

(g)       the relevant Portfolio Holder works with the Head of Service to ensure that the delivery plan in respect of violent crimes is actioned; and

(h)        that the relevant Portfolio Holder and Head of Service provide the Performance Management Board with a Lessons Learnt Report in respect of implementation of  the new recycling arrangements.