Issue - meetings

A Report on Integrated Performance and Financial Monitoring for Quarter 3 of 2006-07 was submitted, and the following issues were highlighted

Paragraph 2.4           (Projected Outturn Position)

Members were uncertain about the interpretation of the phrase “considerable improvement”, and, in order to quantify this in the future, it was agreed that the position would be shown in percentage terms

Paragraph 4.3           (Telephone response times at Customer Service Centre)

Members personal experiences had caused them to question the accuracy of the figures quoted  for speed of response times and number of calls answered, and were advised that the figures were based on a detailed analysis of the Customer Relationship Management System in place at the CSC, which incorporates a fully automated telephone element. It was agreed  that a report be brought to the next meeting in this regard for perusal by the Board. Furthermore, it was reported that officers were currently considering Service Business Plans for next year which included targets, etc., and it was suggested that, rather than quote the average telephone response time, it would be better recorded as a percentage (i.e, xx% of calls were answered within ….).

Paragraph 4.5           (Heads of Service Business Plans – targets for P.I’s.)

Members were advised that, at the next meeting, a copy of the Council Plan would be presented. The Plan includes a high level action plan and a set of 45 corporate indicators. The Board will also be supplied with extracts from each service business plan, that detail all performance indicators for each service. All the above information will include targets for the next three years, the 2005/06 English local authority median and a commentary where any target set is worse than the median. The Board will need to scrutinise this information and make recommendations to Cabinet on any proposed changes to the targets.

BV 156                       (Percentage of Authority’s buildings public areas suitable and accessible to the disabled)

It was agreed that the Portfolio Holder look into the question as to whether the Bromsgrove Museum was exempt from the Disability Discrimination Act

Para.5.4.1                  (Shortfall of income from Dolphin Centre Health & Fitness activities)

In response to Members concerns over an apparent lack of operational controls within the Dolphin Centre, officers undertook to investigate this matter and respond to  Members directly.

Para. 5.4.5                 (Refuse Collection Overspend)

Members expressed their concern over extra costs associated with the Faun refuse vehicles, and it was agreed that the Executive Cabinet be requested to carry out a thorough investigation into the total costs associated with Faun vehicles

Paragraph 7.3           (HSBC Bank)

Following a recent presentation to Members by Postwatch Midlands, which highlighted (inter-alia) that HSBC did not allow its customers banking facilities via Post Offices (when other Banks did), it was felt that a recommendation should be made to Executive Cabinet requesting them to examine the Council’s position in this regard, insofar as our social responsibility was concerned to the local community and various stakeholders. Furthermore, it was also agreed to  ...  view the full minutes text for item 68