Issue - items at meetings - Performance Report (January 2010)

Issue - meetings

Performance Report (January 2010)

 

 

Meeting: 15/03/2010 - Performance Management Board (Item 90)

90 Performance Report (January 2010) pdf icon PDF 91 KB

Additional documents:

Minutes:

The Board considered the report on the Council’s performance as at 31st January 2010.  The Director of Policy, Performance and Partnerships advised that although the percentage of performance indicators that were stable or improving was lower than usual, it was not a cause for concern, and was expected to return to a higher figure next month.

 

Members discussed the following points:

 

  • The number of domestic burglaries
  • Number of attendances at arts events
  • Town Centre car park useage
  • Number of complaints
  • Average speed of answered calls at the Customer Service Centre

 

The Director of Policy, Performance and Partnerships advised Members that sickness absence had remained at the same low level for the fifth consecutive month, which confirmed excellent progress had been made in this area.

 

RESOLVED:

(a)               that it be noted that 37% of performance indicators are stable or improving;

(b)               that it be noted that 65% of performance indicators that have a target are meeting their target as at the month end and 85% are projected to meet their target at the year end;

(c)               that the performance figures for January 2010 as set out in Appendix 2 be noted;

(d)               that the particular areas of improvement as summarised in section 3.5 of the report be noted; and

(e)               that the areas of concern as set out in section 3.6 be noted.