Verbal update on progress of the Improving Residents Satisfaction Task Group (Task Group Chairman: Councillor S. R. Colella)
Minutes:
The Chairman thanked Councillor S. R. Colella, Chairman of the Task Group for attending the meeting and asked him to give a brief update on the progress of the Improving Residents’ Satisfaction Task Group.
Councillor Colella advised that at the meeting of the task group on 10th March 2010 the following witnesses had attended and the Portfolio Holders had been invited to attend the meeting, but had been unable to do so. The Head of Leisure and Cultural Services had discussed improving residents’ satisfaction through the services provided by his team. The Director of Policy, Performance and Partnerships had discussed Customer Service and had provided the Task Group with three key points to customer satisfaction. Mr. R. Poston, the Chairman of the Rubery PACT had given an insight into how valuable he felt the meetings were and the importance of face to face contact with residents from both Councillors and officers.
The Board were informed that the final meeting of the task group was scheduled for 31st March 2010.