Issue - meetings

Performance Report (November 2009)

Meeting: 18/01/2010 - Performance Management Board (Item 70)

70 Performance Report (November 2009) PDF 90 KB

Additional documents:

Minutes:

The Board considered a report on the Council’s performance as at 30th November 2009. Members noted the good performance in respect of the average speed of answering calls at the Contact Centre and Councillor Ms. H. J. Jones commented that she had recently spent several hours at the Contact Centre and the service provided was excellent.

Members shared their concerns over the effect that the recent adverse weather conditions would have on several or the performance indicators, and in particular in respect of refuse collection. The Assistant Chief Executive advised that this would be reflected in the report received by Members at the meeting on 15th March 2010 and that this would be an issue for Councils nationally, and would be taken into consideration.

At reference SC3 (Dolphin Centre Usage) Members enquired about the circumstances under which two swimming galas had been cancelled and what charges, if any would have still been made. The Assistant Chief Executive advised that he would contact the relevant department and feedback to Members with their response.

RESOLVED:

(a) that it be noted that 47% of performance indicators are stable or improving;

(b) that it be noted that 76% of performance indicators that had a target were meeting their target at the month end and 90% were projected to meet their target at the year end;

(d) that the particular areas of improvement as summarised in section 3.5 be noted; and

(e) that the areas of concern as set out in section 3.6 be noted.