Issue - meetings

The Chairman thanked Councillor S. R. Colella, Chairman of the Task Group for attending the meeting and asked him to give a brief update on the progress of the Improving Residents’ Satisfaction Task Group.

Councillor Colella explained that the first meeting had, unfortunately, been cancelled due to the exceptional weather conditions, but that the Task Group still anticipated being able to receive the first draft report on 31st March 2010.  Councillor Colella then gave a brief outline of the areas they hoped to cover at the four meetings that had been arranged:

• A detailed analysis of the Place Survey and comparatives with other Councils.
• Theory and best practice on satisfaction, including review of communication strategies and comparison with those of excellent authorities (Selby and Wychavon).
• Local Practice and local issues

Witnesses to be invited to meetings were:

• Fiona Narburgh - Head of Strategy and Communications (Wychavon District Council)
• Peter John (Newsquest)
• Relevant Portfolio Holders with relevant officers
• PACT Chairman
• A Parish Council representative

The Board held a general discussion around the public’s perception of how Council business is conducted, unpopular decisions that the Council has to make, residents’ perception of the services provided and the use of various forums and groups to get the Council’s message across.