Issue - items at meetings - Performance Report (August 2009)

Issue - meetings

Performance Report (August 2009)

Meeting: 19/10/2009 - Performance Management Board (Item 44)

44 Performance Report (August 2009) pdf icon PDF 89 KB

Additional documents:

Minutes:

The Board considered a report on the Council’s performance at 31st August 2009.

 

Members were informed that, as detailed in Appendix 1 of the report, the Customer Service Centre average speed of answer (seconds) actual had been slower than the target due to an upgrade of equipment.  An improvement would be seen once the initial teething problems had been resolved.

 

With regards to the summary as detailed in Appendix 1 of the report, it was requested that more detailed information be provided at future meetings on the missing target percentage.  A breakdown of the current figure of 11% would have been more informative.

 

It was questioned why the number of missed household waste collections had been over target since April 2009.  Mr. J. Godwin, Deputy Head of Street Scene and Community advised that this was due to the introduction of green bins and the confusion this had caused.  He referred Members to Appendix 3 of the report which showed the situation was steadily improving and should be back on target by the end of the financial year.  Members were concerned that the introduction of the new recycling and garden waste system in March 2010 would affect the target.  Mr. Godwin confirmed that this would not be the case as the system had been revised accordingly.

 

It was noted that the CCTV incidents targets had not been met and therefore red.  Mr. Godwin responded and provided Members with an explanation and assured Members that the targets would improve. 

 

During discussion it was noted that the Assistant Chief Executive had advised that the sickness level continued to improve and that negotiations were underway between unions and officers in respect of the pilot scheme discussed at the meeting on 21st September 2009.

 

RESOLVED:

(a)       that it be noted that 61% of performance indicators are stable or          improving;

(b)       that it be noted that 59% of performance indicators which had a target             are meeting their target at the month end and 89% were projected to        meet their target at the year end;

(c)        that the particular areas of improvement as set out in section 3.6 of the            report be noted; and

(d)       that the areas of concern as set out in section 3.6 of the report be         noted.