Issue - meetings

(a)       To receive and note the minutes

(b)       To consider any recommendations contained within the minutes

The minutes of the meeting of the Performance Management Board held on 18th May 2009 were submitted.

It was noted that as part of the Board’s consideration of the Customer First Strategy Review, concern had been expressed regarding the proposal within the action plan to eventually close the Cash Office at the Customer Service Centre.

The Head of Finance reported that whilst it was likely the Cash Office in its existing form would be closed, there would still be the opportunity to make cash payments and that this could be through an automated facility with assistance being offered by staff where required. It was also reported that the proposed change to the existing arrangements would need to be the subject of a further report including an Equality Impact Assessment.

RESOLVED  that the minutes be noted and the recommendations contained at Minute No 6/09 be approved, subject to the discussion referred to above.