Worcestershire Hub - Future Strategic Direction and Establishment of Shared Service
Minutes:
Consideration was given to a report that provided an update on the work to develop a future strategic direction for the Worcestershire Hub and sought endorsement for the proposed approach for Bromsgrove District Council. Following discussion it was
RECOMMENDED:
(a) that the Council agree from 1st April 2009 to fund the realignment and subsequent reduction of County Council Hub contributions of £76,000 and that this bid be ranked as a high priority within the Medium Term Financial Plan;
(b) that the Council agree from 1st April 2009 to adopt Stage One of the proposal, to establish a single telephone contact centre for County Council enquiries, whilst retaining district telephony at the local Hub Customer Service Centre; and
(c) that the Council endorses the vision and staged approach for the future development of the Worcestershire Hub, as detailed in Appendix 1 to the report and that consideration of Stage Two and Three of this proposal be carried out at a time appropriate to the Council's needs, with robust business cases, including an assessment of costs, risks and benefits to Bromsgrove customers.