Issue - meetings

Consideration was given to the final updated Improvement Plan Exception Report for June 2008.  As this was the final exception report of 2007-08 many of the actions scheduled throughout the preceding year had already been completed; hence the relatively low number of outturns for June.  As such, the proportions of actions which were behind target or rescheduled were proportionally higher than might otherwise be expected.  A change in the format of the report, to show the month's performance alongside that of the year to date, which had been requested by the Portfolio Holder for Customer Care and Service, was also noted.

RESOLVED:

(a)       that the revisions to the Improvement Plan Exception Report and the corrective action being taken be noted;

(b)       that it be noted that this was the final exception report of the 2007-08 Improvement Plan; and

(c)        that it be noted that for the 96 actions highlighted for June within the Plan, 77.0 percent of the Plan was on target [green], 4.2 percent was one month behind [amber] and 6.3 percent was over one month behind [red].  12.5 percent of actions had been rescheduled or suspended with approval.