Issue - meetings

The Board considered a report on the results of the third Customer Panel Survey which was a satisfaction survey. It was reported that the results would be used to inform and improve service delivery and in the Business Planning process. The Authority would be required to undertake a Place Survey in September/December 2008 and that this would be done as part of a consortium of Worcestershire Councils.

RESOLVED:

(a)       that the results of the survey be noted; and

(b)       that, in the light of the results of the survey and the current and projected age profile of the population both locally and nationally, the Scrutiny Steering Board be requested to expedite the establishment of a Scrutiny Task Group to consider issues relating to older people and that the Acting Joint Chief Executive be asked to forward this request to that Board in line with the new Constitutional procedure.