Issue - meetings

Consideration was given to the updated Improvement Plan Exception Report for May 2008, together with the corrective action being taken.

The Portfolio Holder for Customer Care and Service reported that he was satisfied that measures were in place to address outstanding actions contained within the 2007/2008 Improvement Plan prior to the introduction of the new Improvement Plan 2008/2009.

RESOLVED:

(a)       that the revisions to the Improvement Plan Exception Report and the corrective action being taken be noted:

(b)       that it be noted that for the 106 actions highlighted within the Plan for May 2008, 81.1 percent of the Plan was on target (green), 3.8 percent was one month behind (amber) and 7.55 percent was over one month behind (red). 7.55 percent of actions had been rescheduled or suspended with approval; and

(c)        that the progress made against all actions scheduled within the Improvement Plan 2007/2008 be noted.