Issue - meetings

The minutes of the Performance Management Board held on 15th July 2008 were submitted.

RESOLVED:

(a)       that the minutes be noted;

(b)       that whilst the Board’s recommendation to focus on performance relating to the areas listed in minute 26/08 (Annual Financial and Performance Report 2007/2008) be approved, the Assistant Chief Executive be requested to give detailed consideration to these areas and to ensure that either the corporate set of performance indicators for 2008/2009 is amended if necessary, or to ensure that the relevant Heads of Service and Portfolio Holders are continuing to focus on the improvement of performance in these areas, whichever is the most appropriate in each case; 

(c)        that the recommendation contained at minute 27/08 (Improvement Plan Exception Report – Care and Repair Agency) be approved and it be noted that discussions are also taking place on a County-wide level relating to the review of the Care and Repair Agency;

(d)       that the recommendation contained at minute 28/08 (Monthly Performance Report – Customer Service Centre) be approved and it be noted that whilst performance has improved, the Portfolio Holder and relevant Officers are already evaluating and reviewing procedures at the Customer Service Centre on an on-going basis.