Issue - meetings

Consideration was given to the 'Quality of Life' Customer Panel Survey report which detailed the key findings of the second Customer Panel survey held during February and March 2008.

At the invitation of the Chairman, Councillor M. J. A. Webb, Portfolio Holder for Customer Care and Service, addressed the Board.  He outlined a number of the main points contained within the report and highlighted several issues which corresponded with the Council's Corporate Priorities.  After responding to a number a questions raised by Board Members, Councillor Webb informed Members that each Cabinet Member would use the survey results to help determine their service areas/portfolio priorities.

RESOLVED that the 'Quality of Life' Customer Panel Survey report be noted and approved.

RECOMMENDED:

(a)       that each Portfolio Holder be requested to prioritise up to four of the top key points of the survey and incorporate these in their respective service plans in due course; and

(b)       that the use of the survey during the development of the Council Plan be added to the Board's Work Programme 2008/2009.