Issue - meetings

At the invitation of the Chairman the Leader of the Council spoke on this item. The Leader reported that the Annual Audit and Inspection Letter was very positive although there were areas which required further development. Particular reference was made to the issues of Value for Money and the Use of Resources. It was noted that the performance information referred to in the report was from 2006/2007 and that there had been further improvements in performance since then.

The Board recognised that whilst the feedback from the Audit Commission was pleasing, there were still areas which had to be addressed such as improving customer satisfaction. It was hoped that this could be achieved by changing the focus from the internal improvements which had been required to improving external public facing services which would have more impact on the customer.  

RESOLVED that the Audit Commission’s Annual Audit and Inspection Letter be noted.

RECOMMENDED that Cabinet be requested to include within the new Improvement Plan the seven actions set out in paragraph 3 on page 4 of the Annual Audit and Inspection Letter.