Issue - meetings

Consideration was given to the report reviewing the Council’s customer performance since the approval of the Customer First Strategy in March 2006, together with a review of the strategic action plan and an updated action plan covering the next three years.

RESOLVED:

(a)       that the improving customer performance of the Council as set out in section 3.4 of the report be noted;

(b)       that it be acknowledged that whilst significant progress has been made since the approval of the strategy in March 2006, further improvements are required in order to deliver excellent customer service; and

(c)        that the priorities for the year ahead  together with the detailed action plan supporting the delivery of those priorities, as set out in sections 8 and 10 of the strategy, be approved.