Issue - meetings

The Cabinet considered a report which provided a review of the Council's customer performance since the Customer First Strategy was agreed in March 2006, together with a review of the strategic action plan and an updated action plan for the following three years.

RESOLVED:

(a)       that the improving customer performance of the Council, as detailed at paragraph 3.4 of the report and Section 4 of Appendix 1 to the report, be noted;

(b)       that it be recognised that whilst the Council had made significant progress since the approval of the Customer First Strategy in March 2006, much still remained to be done to deliver excellent customer service; and

(c)        that the Strategy's priorities for the year ahead be agreed and the detailed action plan to support the delivery of the priorities be approved, as detailed in Section 8 of Appendix 1.