Issue - meetings

Consideration was given to the Improvement Plan Exception report for October 2007, together with the corrective action being taken as set out in the appendix to the report.

RESOLVED

(a)       that the revisions to the Improvement Plan Exception report , together with the corrective action being taken, be noted;

(b)       that it be noted that for the 167 actions highlighted for October within the plan, 85% of the Improvement Plan was on target (green), 9.6% was one month behind (amber) and 2.4% was over one month behind (red). 3.6% of actions had been rescheduled or suspended with approval;

(c)        that in relation to the Customer Service Centre, additional information be sought regarding the operation and duration of the recorded message facility;

(d)       that the action plan drawn up to address issues raised through the Employee Survey be considered by the Board in February.