Issue - meetings

The Cabinet considered a report on proposed corporate and departmental external customer standards and which also provided an update on Customer First.

It was agreed that a customer standard be included for voicemail messages, with one working day discussed for this, the exact standard for which would be agreed between the Assistant Chief Executive and Portfolio Holder for Customer Care and Customer Service, and Revenue Generation.

RESOLVED that, subject to the addition of a corporate standard in relation to voicemail messages, the corporate and departmental external customer standards be approved.