Issue - meetings

Consideration was given to the key findings of the first Customer Panel Survey which had taken place in June 2007.  It was noted that the Survey would be undertaken on an annual basis in order for improvements to be tracked and customer satisfaction levels monitored.  The recommendation of the Performance Management Board, as set out in minute 36/07, that Portfolio Holders work with their respective Heads of Service to ensure that all relevant key issues were taken back and included in the various Business Plans to further the Council's progress were noted.  The Leader stated that it was important for Councillors to assist in the process and to communicate with residents to try and to work towards making any necessary improvements for the 2008 Survey.

RESOLVED:

(a)       that the findings of the first Customer Panel Survey be noted; and

(b)       that the Council work toward making any necessary improvements for the Customer Panel Survey for 2008.