Issue - meetings

A report setting out the Council’s performance as at 31^st July 2007 (period 4), was submitted.

RESOLVED: that the Board notes

(a) that 68% of indicators were improving or stable at the period end, compared to 67% in the previous period;

(b) that, on future reports, efforts be made to show a % figure for both improving and stable indicators  as referred to in (a) above:

(c) that 71% of indicators were achieving their targets at the period end, compared to 66% in the previous period;

(d) celebrates the successes as outlined in section 4.4 of the report;

(e) the potential areas for concern set out in section 4.5 of the report, together with the corrective action being taken; and

(f) the responses to issues raised in the previous months’ report, as set out in Appendix 5 to the report.

RECOMMENDED:

(a) that Cabinet be informed of the Board’s concern over the significant increase in sickness absence over the previous months figures, and recommend that they carry out a benchmarking exercise with a better performing neighbouring authority to compare and contrast respective practices and procedures in place, and that their findings be submitted to the next meeting of the Board;

(b) that, with regard to performance indicators BV78a (speed of processing new claims for Housing/Council Tax benefit) and BV8 (Invoices), the relevant portfolio holders be reminded of the need for a sustained performance above target in these two areas in order to meet the required outturn; and

(c)  that the Chairman write to all portfolio holders reminding them of the dates of the meetings of this Performance Management Board, and requesting that they make every effort to attend (if the timescales allow).