Issue - meetings

The Cabinet considered an integrated report on finance and performance monitoring as at 30th June 2007. As part of the consideration of this item reference was made to the comments of the Scrutiny Steering Board regarding the amendment of performance targets as set out in minute 54/07. Following detailed discussion it was

RESOLVED:

(a)       that it be noted that 67% of indicators are improving or stable at the quarter end (compared to 80% in the previous period);

(b)       that it be noted that 65% of indicators are achieving their targets at the quarter end (compared to 66% in the previous period);

(c)        that the performance targets referred to in section 4.1 be amended as follows:-

(i)         BV205 (Quality of Planning Checklist) – target to be revised to 94% in view of the requirement for implementation of the spatial project;

(ii)        CSC LPI (Average telephone answer time) – target to be revised to 35 seconds with a view to reducing to 30 seconds within six months and to 20 seconds within twelve months;

(iii)       CSC LPI (percentage of calls answered) – target to be revised to 80% with a view to increasing to 85% within six months.

(d)       that the underspend on revenue and capital funding for the first quarter of  £269,000 and £129,000 respectively be noted.