Issue - meetings

Members were asked to note the Performance Data  - Quarter 3, 2012 / 2013 report produced by officers who were currently working in Worcestershire Regulatory Services experimental Intelligence Unit. 

The Head of Worcestershire Regulatory Services (WRS) informed Members that officers would appreciate feedback on the performance report as to the usefulness of the information provided and if Members required any further information to be included in future performance reports.  The Head of WRS highlighted that producing the report, from such a wide range of systems had been time consuming, but once a single database was operational it would be more straight forward.

Mr. S. Wilkes, Business Manager, WRS introduced the report and in doing so informed Members that performance remained at an acceptable level during this time.  The report highlighted performance in a range of areas with district specific information where possible.  The report included the Top 5 consumer complaint categories for each partner authority.  The Business Manager (WRS) responded to Members’ questions in respect of the planning information detailed in the report for each partner authority; and explained that the information provided was a reflection of the support provided to planning teams and not the number of planning applications.  Planning teams could request from WRS a whole range of information dependant on the complexity of individual planning applications, for example noise, vibration, land contamination and air quality. 

In response to Councillor K. Jennings, the Business Manager (WRS) informed the Committee that he would look to include in future performance reports, the number of new cases received and incidents dealt with, therefore providing Members with a comparison on previous quarters.

Following further discussion, and with Members aware that performance data currently had to be extracted from nine different databases, officers agreed to scope the following information being included in future performance reports:

·        Licensing Information and taxi data

·        Number of food hygiene and safety inspections per district

·        Detailed information on where good / bad premises were located within a district

RESOLVED that, subject to officers scoping the additional information to be included in future reports, as detailed in the preamble above, the Worcestershire Regulatory Services, Performance Data - Quarter 3, 2012/2013 be noted.