Issue - meetings

A report on the Council’s performance as at 30^th April 2007 (Period 1) was submitted. A general discussion took place on the Report, with questions raised on the Street Scene and Waste Management Service, the Customer Service Centre, the processing of Benefit Claims and the late payment of Invoices. Whereupon it was

RESOLVED: that the Board notes –

(1)  that 63% of indicators are improving or stable as at 30^th April 2007;

(2)  that 66% of indicators are achieving their targets at 30^th April 2007;

(3)  and celebrates the successes as outlined in Section 4.3 of the report;

(4) the potential areas for concern and corrective action taken, as set out in Section 4.4, together with the actions being taken to improve performance generally, as set out in Section 4.5; and

(5)  that the report submitted to the Corporate Management Team meeting held earlier today  by the Customer Services Manager, which incorporated a number of statistics relating to the Centre, be forwarded to the members of the Board for information.

RECOMMENDED: that Cabinet be requested, along with the appropriate Portfolio Holder, to work on the introduction of an Action Plan to address the  problem issues surrounding the Customer Service Centre, i.e., capacity, service failure and customer expectation.