Issue - meetings
Customer Experience Strategy
Meeting: 05/01/2011 - Cabinet (Item 112)
112 Customer Experience Strategy 
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Additional documents:
Minutes:
The Head of Customer Service gave a presentation to the Cabinet on the proposed new Customer Experience Strategy – Every Customer, Every Time.
It was noted that the Strategy focused on the key principle that “everybody matters” and was intended to build upon the good work previously undertaken in order to improve customer service and access to services. It was reported that the Strategy would be supported with a staff handbook and detailed guidance.
Members welcomed the development of the new Strategy as the next stage in the improvement of customer service and progress towards a “right first time, every time” service delivery.
RESOLVED that the Customer Experience Strategy – Every Customer Every Time be approved.