Issue - meetings

The Senior Corporate Policy and Performance Officer informed the Board that the Place Survey and the majority of performance indicators included within it had been abolished.  In the past this had been dealt with through Worcestershire Viewpoint, in partnership with all districts and the County Council.  The funding for this would remain in place until May 2012 and the Council would continue to make use of this facility for benchmarking purposes. 

At a more local level, the Head of Leisure and Cultural Services and the Head of Customer Service would also be involved in providing more district relevant questions, including customer satisfaction, for a predominantly online questionnaire which would run each quarter.  This would be promoted by the business card system, which was a process used successfully on previous occasions.  The business card would direct people to the County Council Business Portal which the Council had access to and although led by the County Council the documentation would be Council branded.  This portal had already been used for the Core Strategy and Town Centre consultations.  The Senior Corporate Policy and Performance Officer informed Members that the facility was able to collate the data into a suitable format for use in what ever way the Council required, whilst also allowing a printable version of the questions to be used when necessary.

The Chairman thanked the Senior Corporate Policy and Performance Officer for the update.